ITTI invites delegates to our Twenty Second Edition of the Customer Care Program, A Five Star Crash Course that will enhance your Customer Care approach, help to develop your skill set and grant you a greater opportunity for job placements and upgrade your professional skills.
This is an ideal course for Students, Graduates, Self-Employed, Front Desk Professionals, Customer Service Agents, Client-Facing Officials, Hospitality, Aviation & Travel and Tourism Officials.
Date: 30th – 31st October, 2018
Venue: Longterm Hotel, Behind ITTI Premises
Time: 8am – 4pm
To provide the philosophy, tools and understanding of Customer Care, its impact on the internal/external customer
To assist delegates gain an understanding in exhibiting the best Customer Care practices.
The need for participants to offer good services and to use the tools to empower themselves and also to sustain these practices.
Defining Customer Care
Customer Care Approaches
Handling Customer Enquiries
Identifying & Addressing their needs
Motivation to Succeed
Building Customer Relationships
Team Building Attitudes
Definitions and Aptitudes
Case Study/Enacting Scenarios etc
For more information please contact: / 0302 929 001/ 0303 974 983/ 0504 339 993
Source: International Travel and Tourism Institute