Programmes Overview

DEPARTMENT COURSE OUTLINE COURSE BENEFITS DURATION
TRAVEL & TOURISM Foundation Travel and Tourism
  • Introduction to the Travel & Tourism Industry
  • Geography in Travel Planning
  • Air Transport Essentials
  • Airfares & Ticketing
  • Product Knowledge
  • Technology in the Travel Industry
  • Project Work & Presentation
The course is designed to adequately equip students to manage a Travel Agency as well as to set up a Travel Agency. Four (4) months
AVIATION Airport Passenger Services and Operations
  • Introduction to Passenger Handling
  • Passenger Handling Procedures
  • Baggage Handling
  • Travel Documentation
  • Manual Check-In
  • Dangerous Goods
The course greatly improves a student’s chances of being employed as a Passenger Service Agent. Two (2) months.

 

 

Three (3) months internship or attachment at the end of course, if available.

Cabin Crew AB Initio Training
  • Aviation indoctrination
  • Grooming and comportment
  • Food & beverage service
  • Customer service
  • Customs and immigration regulations
  • First aid
  • Fire fighting
  • General emergencies
  • Safety procedures
  • Emergency equipment & procedures
  • Dangerous goods regulations
  • Crew resource management
  • Drills
The course is designed to equip students to:

 

  • Know and maintain safety emergency procedures
  • Perform their duties in accordance with approved  SOP’S /SEP’S
  • Understand all the rudiments of the cabin crew duties
  • Understand each principle and the reasoning behind it
Two (2) months
TURN ROUND COORDINATION / RAMP OPERATIONS (CUSTOMIZED)
  • General Information and Procedures
  • Basic Parts of the Aircraft
  • Aircraft recognition
  • Air Safety and its enemies
  • FOD Prevention and Removal
  • Aircraft Ground Damage
  • Fueling and Spills
  • Bad Weather Operations
The course is designed to give students an overview of all aspects of Ramp safety and Operations providing essential guidance to all staff involved in aircraft services and ramp operations.

 

It is to reduce the risk of accidents and ramp damages.

One (1) month

 

 

Three (3) months internship or attachment at the end of course, if available.

LOAD SHEET / LOAD CONTROL AWARENESS (CUSTOMIZED)
  • Ramp Coordination (A requisite)
  Five (5) days
CARGO AND RAMP OPERATIONS
  • Introduction to Cargo Handling
  • The OAG Air Guide
  • Cargo Automation
  • Airfare Rates & Charges
  • Air Waybill Completion
  • Dangerous Goods
  • Perform Cargo Acceptance
  • Perform Cargo Build-Up
  • Complete Export Cargo Documents
  • Perform Cargo Breakdown

 

Two (2) months

 

 

Two (2) months.

Three (3) months internship or attachment at the end of course, if available.

HOSPITALITY Hospitality Management
  • Introduction to Hospitality Management
  • Front Office Operations & Administration
  • Food & Beverage Operations
  • Restaurant & Bar Services
  • Housekeeping & Accommodation
  • Hotel Support Services
Designed to equip students to work in the hotel and restaurant sectors. Three (3) months
CUSTOMER CARE TRAINING (BOOT CAMP)

 

 

 

This is a prerequisite course for all ITTI courses

  • Defining Customer Care
  • Customer Care Approaches
  • Handling Customer Enquiries, Identifying & Addressing their Needs
  • Team Building
  • Attitudes, Definition & Aptitudes
  • Personal Development
  • Intensive customer care training for all customer- focused professionals
  • Training includes manuals, meals and refreshments
Three (3) days
PERSONAL DEVELOPMENT Life Skills & Personal Development
  • Personal Development Process
  • Business Communication skills
  • Setting Goals and achieving them
  • Interpersonal skills
  • Public Speaking
  • Grooming
  • Team building
  • Telephone skills
  • CV Writing & Interview skills
  • Business / Personal Etiquette
  • Time Management
  •  Understand some basic principles of Personal Development, required to improve your work schedule.
  • Identify the knowledge and practical Life Skills required for improving your job roles.
  • Participants can maximize and add value to their various qualities and skills in order to boost their lifelong goals.
One (1) month

ENTRY REQUIREMENTS

COURSE

QUALIFICATION

Foundation Travel and Tourism

 

  •  WASSCE with aggregate 24 or better
  • GCE O’ Level, A’ Level, RSA, City & Guilds
  • 3 years post Sec. (Teachers)

Any other programme

 

  •  WASSCE with two years’ work experience with a reputable organization
  • Certificate in any discipline
  • Diploma/HND/Degree
  • 25 years & above with at least 3 years work experience
  • IPMC/NIIT Training Certificate
  • Pre-university courses
  • Any equivalent course to/above WASSCE

Turn Round Coordination / Ramp Operations

  • 1st Degree
  • HND
  • Valid Driver’s License