CUSTOMER CARE BOOT CAMP – 22nd Edition

CUSTOMER CARE BOOT CAMP – 22nd Edition

ITTI invites delegates to our Twenty Second Edition of the Customer Care Program, A Five Star Crash Course that will enhance your Customer Care approach, help to develop your skill set and grant you a greater opportunity for job placements and upgrade your professional skills.

This is an ideal course for Students, Graduates, Self-Employed, Front Desk Professionals, Customer Service Agents, Client-Facing Officials, Hospitality, Aviation & Travel and Tourism Officials.

Date: 30th – 31st October, 2018

Venue: Longterm Hotel, Behind ITTI Premises

Time: 8am – 4pm

Course Objectives/benefits

To provide the philosophy, tools and understanding of Customer Care, its impact on the internal/external customer

To assist delegates gain an understanding in exhibiting the best Customer Care practices.

The need for participants to offer good services and to use the tools to empower themselves and also to sustain these practices.

Modules Include

Defining Customer Care

Customer Care Approaches

Handling Customer Enquiries

Identifying & Addressing their needs

Motivation to Succeed

Personal Development

Building Customer Relationships

Team Building Attitudes

Definitions and Aptitudes

Case Study/Enacting Scenarios etc

For more information please contact: / 0302 929 001/ 0303 974 983/ 0504 339 993

Source: International Travel and Tourism Institute

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